Privacy policy

Surgiconcept understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this privacy policy, you must stop using our site immediately.

If you have any questions you can contact us at info@surgiconcept.com or +44 (0)141 404 0003

What information do we collect and why?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. This includes login details; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

What is the basis for processing your data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

How do we collect your information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons it was given for.

Why do we collect such information?

We collect such non-personal and personal information for the following purposes

To provide and operate the website and associated services
To provide our users with ongoing customer assistance and technical support
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services
To comply with any applicable laws and regulation

How do we store your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Wix can store your data in a number of locations. Your personal information may be stored in data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law. For more information see the Wix.com Privacy Policy

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will be retained for the following lengths of time

Personal data obtained for the purposes of buying one of our products or services will be retained for no longer than one year after you cease to become a customer of Surgiconcept Ltd.
Personal data will be retained for marketing purposes for as long as we have your consent to hold such data. You can remove permission for this at any time.

How do we use, share and disclose your personal information?

We may use your data for the following purposes

Providing and managing your account
Providing and managing your access to our site
Supplying our products and services to you
Personalising and tailoring our products and services for you
Supplying you with emails that you have opted into

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods or services, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We will never pass your details to another organisation for marketing purposes.

We may be legally required to share certain data held by us, which may include your personal data, if required to do so by law or by a regulatory body, a court order, or a governmental authority.

How do we use cookies and other tracking tools?

We collect data using cookies (a text file placed on your computer or device when you visit certain parts of our site and/or when you use certain features of our site) to help to personalise your online experience. Please see our Cookie Policy for more details.

You can accept or decline cookies – most browsers automatically accept cookies. We recommend you leave them on to get the best experience of our website. To decline cookies, look at the settings function or help function of your browser.

How can your access your data or withdraw your consent?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. If you would like to access, correct, amend or delete any personal information we have about you or you do not want us to process your data anymore, please contact us at info@surgiconcept.com or send post to Surgiconcept Ltd. 59 Larchfield Avenue, Glasgow, G77 5QN. Even if you withdraw consent we will still retain data that we are required to by law.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact information

Our Data Protection Officer is Angela Deakin who can be contacted by email at info@surgiconcept.com or by telephone on +44 (0)141 404 0003 or by post at 59 Larchfield Avenue, Glasgow, G77 5QN

You have the right to lodge a complaint with the Information Commissioner’s Office (the Supervisory Authority for Data Protection) on 0303 123 1113.